Delete your account

Last updated: 24 October 2026

You can delete your Bizu account (clients and hosts) at any time: directly in the app or on the website, or by email, without the app. Deleting the account is permanent and cannot be undone.

1. In the app or on the website (app.bizu.live)

1. Sign in to your account.
2. Clients: open the Store tab (called Wallet in the Android app). Hosts: open the Dashboard.
3. Scroll down to Account & security.
4. Next to Delete account and media, tap Delete.
5. Type your password and confirm. The account is deleted immediately and you are signed out.

If you have no password (for example, you signed up with Google) or you forgot it, use Forgot your password? on the sign-in screen to set one, or ask for deletion by email.

2. By email, without the app

Send an email to suporte@bizu.live from the email address of the account, with the subject “Delete account” and your username. To protect your account we may ask you to confirm by replying from that address. We delete the account and confirm by email within the legal deadline (usually up to one month, normally much sooner).

3. Before you delete

• Your coin balance (bought and free coins) and VIP are deleted with the account. If you have unused bought coins, read the Refund policy and contact us before deleting the account.
• Hosts: request the payout of your earnings before deleting the account (or write to suporte@bizu.live), as set out in the Host agreement.

4. What is deleted immediately

• Profile: username, email, password, date of birth, country, languages, bio and preferences.
• Profile photos and videos.
• Open sessions, two-factor authentication and notification subscriptions.
• Coin balance, VIP and wallet settings.
• Your presence in the app: you no longer appear to other users and conversations with you are no longer visible.

5. What we keep and for how long

Some data cannot be deleted immediately because of legal obligations or to protect users. It is kept with restricted access and used only for that purpose:

• Invoices and payment records: for the statutory tax and accounting period (in Portugal, usually 10 years).
• Account data: up to 12 months after closure, unless there is a specific need (e.g. a dispute).
• Direct messages: up to 30 days, unless linked to a report, dispute or legal obligation.
• Hosts — verification documents and selfies: kept encrypted for as long as needed to meet legal obligations (proof of identity and age verification, fraud prevention): up to 5 years after approval, or up to 90 days if verification is refused; deleted afterwards; the verification result (approved/refused, date) up to 24 months after the relationship ends.
• Reports, evidence and support requests: up to 24 months after the case is closed.
• Technical and security logs (e.g. IP and sign-ins): up to 12 months, unless there is a specific incident.

More details in the Privacy policy.